Magento FAQ Extension

To enquire how much customers are interested in your products, using this question form will connect you with your potential customers through their questions.

Besides submitting a question, a person can answer any question on a product and / or rate a question or answer that they like.

The time frame for creating a question and answer is available with the product’s title and the author’s name. The extension allows set up comments’ status in the backend.

Administrators are easy to manage topics, questions and answer with basic functions like add/edit/delete/approve/ disapprove/pending and feature a question/answer as they want. There are two kinds of questions to this extension: FAQs and product’s questions which can be created accordingly.

• General config of FAQs/product question form

  

• Enable to create question/answer form and votes

  

• Allow visitors to ask answer on FAQs

  

• Admin can customize and manage FAQs topics, questions and answes in the back-end

  

• Visitors can create theis own question by clicking this button

  

• In the front-end customer can hide/show question form

  

Product Specification of Magento FAQ extension

To enquire how much customers are interested in your products, using this question form will connect you with your potential customers through their questions. Besides submitting a question, a person can answer any question on a product and/or rate a question or answer that they like. FAQ Magento extension is created to help your site close to customers.

WHY USE THIS PRODUCT - PRODUCT BENEFIT

Many benefits below are reasons why your website should get it:
The time frame for creating a question and answer is available with the product’s title and the author’s name. The extension allows setup comments’ status in the backend.
Administrators are easy to manage topics, questions and answer with basic functions like add/edit/delete/approve/ disapprove/pending and feature a question/answer as they want. There are two kinds of questions to this extension: FAQs and product’s questions which can be created accordingly.
The customer can save a huge time to understand products and providers.

HOW IT WORKS FOR CLIENT

Using Magento FAQ extension for customers is easier than ever. See steps below to understand how it works:
First, go to product detail page, you can create your own question by clicking “Create Your Question".
Next, search a keyword to find a question in the FAQs list at the Search FAQ?" tab or find out featured FAQs topics at the “FAQ topics" tab.
Then go to click "Answer" to give a reply a question. In this step, you need to fill full mandatory information (name, email, and question).  Enter captcha code and then click "Submit" button to finish this step.

HOW IT WORKS FOR SHOP OWNER

If shop owner have a little knowledge about technology, just follow 4 steps below to see how it works easily
Step 1: Install extension package as the user guide.
Step 2: Enable this extension: Go to System >> Configuration >>CMSMART EXTENSION>> FAQ + Product Question. Choose "Yes" then click "Save Configure".
Step 3: Product questions management: Go to FAQ + Product Question >> Product Questions Management >> Questions >> Click Add questions, then setup as you want.
Step 4: FAQ management: management: Go to FAQ + Product Question >> FAQ management, then choose topics or questions or answers to setup as you want.

MAIN FEATURES

• General configure of FAQs/product question form
• Enable to create question/answer form and vote
• Allows visitors to ask answer on FAQs
• Admin can customize and manage FAQs topics, questions and answers in the back-end
• Visitor can create their own question by clicking “Create your question” button
• In the front-end customers can hide/show question form

OTHER FEATURES

• Allows customer to: submit questions/ answers, rate answers, leave personal information via product page
• Allows customer to votes for answer question
• Improves user experience
• Admin can manage topics, questions, answers, approve, and add, edit, delete questions/answers, mark questions / answers featured.
• Answer questions via the Magento admin
• Sort the order list of questions/answers
• Specify a number of questions per page
• Specify maximum length of question/answer
• Hide question/answers
• Mass delete FAQ’s
• Mass update FAQ status
• Hide question/answers
• 100% open source
• Support multiple language
• support multiple stores